F.A.Q - Havana Dispensary Online Shop

What payment methods are accepted on Havana Dispensary

Payment methods currently available Havana Dispensary Online Shop include: Zelle, CashApp, Money Gram, Western Union and Bitcoin. Keep in mind that, our Havana Money Back Guarantee cover transactions that occur through Havana Dispensary checkout.
If you have other queries, please contact our support team here.

How do i place an order?

You can follow the steps below to place your order successfully:

1. Browse through our shop and find your choice.
2. Select your preferred quantity of what you want to order.
3. Click on the ‘Add To Cart’ button to add your selected product to your carts.
4. Hover on the Cart Icon on the top-right side of our page then click on ‘Continue to Checkout’ to purchase your selected product.

If you still find difficulties with placing an order, please contact our support team here

How long is the delivery process?

Once your order is completed and received by our processing team, we’ll process your order within 30 minutes or an hour then send your tracking details. From here, you have 24-48 hours to receive your order for clients within the USA/Canada and 3-4 business days for clients in the UK, Ireland, Australia and rest of the world.

I saw same product on your site at a cheaper price on another website will you step down your price or match it?

We won’t match it. We’ll beat it.Havana Dispensary has very cheap products affordable by almost anyone above 20 and we offer welcoming coupons.

Are you reponsible for my missing package and refunding?

All orders made on the checkout page of Havana Dispensary are monitored until a customer receives the order. We offer full refunds to our clients if their package gets lost along the way (this is always impossible) or if a customer is not satisfied with the taste of the product.
We do NOT offer refunds if your order was shipped to a wrong address you provided. Make sure you provide your right address during checkout.

Is my package shipped safely and discreetly?

Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.

What happens once my payment has been sent to you?

Once the payment is sent, it may take a few hours for us to receive and then
deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.

Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.

What happens to my order if i dont send a payment?

Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

When does my order ship out?

If we deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If we deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day, therefore our cut off time may be extended internally past 9 am.

Can i cancel,edit or add to my order?

Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at infohavanadispensary@gmail.com with your order number that you want cancelled.

What are the shipping fees you charge?

On orders below $150, we charge $15 for shipping. For any order over $150 (after discounts), the shipping is free. We ship our orders discreetly with DHL Express, and we provide a tracking number to you by email once the order has been shipped. If you live in a remote area, your order may take a few extra days to reach you.